{"xsrfToken":"76f64d8f744b425621dbec37e84a49a49d82fd15_lout","branding":{"id":"2","key":"shd","name":"SigmaXL Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SigmaXL Help Center","sharedPortalName":"Search SigmaXL Articles","userInitialAnnouncementHeader":"SigmaXL & DiscoverSim Helpdesk Articles","userInitialAnnouncementMessageWiki":"<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Browse the SigmaXL Knowledgebase </a></p>\n<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SigmaXL for Windows </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download and Installation </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">System Requirements </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Activation and Registration </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>\n<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SigmaXL for Mac </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download and Installation </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">System Requirements </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Activation and Registration </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>\n<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/27230211\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">DiscoverSim </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download and Installation </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">System Requirements </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Activation and Registration </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SigmaXL Help Center","sharedPortalName":"Search SigmaXL Articles","announcementHeader":"SigmaXL & DiscoverSim Helpdesk Articles","announcementMessage":"[Browse the SigmaXL Knowledgebase | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627]\n\n[SigmaXL for Windows | https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538]\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937]\n[FAQ |https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104]\n\n[SigmaXL for Mac | https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538]\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160]\n\n[DiscoverSim | https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/27230211]\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072]","localeDisplayName":"English (United 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You can raise a SigmaXL Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"14","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[2],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"10","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2],"key":""},{"id":"9","name":"Sales & Licensing","descriptionHtml":"","callToAction":"Sales & Licensing","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[2],"key":""},{"id":"16","name":"SigmaXL - Beta Testing","descriptionHtml":"<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/122093653\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit a bug </a></p>","callToAction":"SigmaXL - Beta Testing","introHtml":"<p>Let us know if you find a bug in the SigmaXL beta</p>","icon":10476,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[2],"key":""},{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[2],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"<p>To open a support ticket with SigmaXL please include all relevant information such as:</p>\n<p>• SigmaXL serial number (if not using the trial)<br> • A brief description of the issue including any error messages<br> • Tool(s) affected<br> • If possible, include the dataset along with a note about the selections used (or a screenshot of the selections)</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,8,10,11,13,14,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ac4748c-2bd7-35d0-a5db-858e28d763c8","appLinkName":"System Confluence","appLinkUrl":"https://sigmaxlinc.atlassian.net/wiki","spaceKey":"SHD","spaceName":"SigmaXL Help Desk","spaceUrl":"https://sigmaxlinc.atlassian.net/wiki/spaces/SHD","isServer":false},"labels":[],"projectKey":"SHD","serviceDeskId":2,"kbLinkDomainURLs":["https://sigmaxlinc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SHD","userLanguageHeader":"Browse the SigmaXL Knowledgebase","userLanguageMessageWiki":"<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Browse the SigmaXL Knowledgebase </a></p>\n<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">SigmaXL for Windows </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download and Installation </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">System Requirements </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" 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href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Activation and Registration </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>\n<p><a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/27230211\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">DiscoverSim </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download and Installation </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">System Requirements </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Activation and Registration </a><br> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>","defaultLanguageHeader":"Browse the SigmaXL Knowledgebase","defaultLanguageMessage":"[Browse the SigmaXL Knowledgebase | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627]\n\n[SigmaXL for Windows | https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538]\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937]\n[FAQ |https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104]\n\n[SigmaXL for Mac | https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/917538]\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160]\n\n[DiscoverSim | https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/27230211]\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072]","defaultLanguageDisplayName":"English (United 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