Common Activation Issues
Below are the 3 main types of activation issues:
- Connection to the server failed.
- The product key has already been activated on the maximum number of computers
- The key is not valid
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Connection issue to the activation server
If the activation window appears to be unresponsive after hitting Activate, it may be an indication that there is an issue connecting to the activation service.
You may also see the message "Connection to the server failed.":
This issue occurs due to the following reasons:
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In both circumstances above, visit the following link for instructions on how to activate manually:
https://sigmaxl.com/sigmaxloffline62.shtmlsigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/197591041
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The product key has already been activated on the maximum number of computers
This will occur if the serial number entered has already been used for activation.
If the license is to be transferred, SigmaXL must be deactivated on the system it was previously activated on prior to activation on the new system. Click here for instructions on how to deactivate SigmaXL.
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The key is not valid
The above issue can be resolved by following the steps below:
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