Page Comparison

Using TeamViewer for Remote Support

For remote support with SigmaXL through TeamViewer, download the TeamViewer installation file from the link below:

https://www.teamviewer.com/en-us/download/mac-os/

1. After the download is completed, run the setup file by clicking TeamViewer.dmg:
   
   
2. Select Install TeamViewer in the TeamViewer window:
   
   
   
   
3. Click (1) I accept the EULA and the DPA. to install TeamViewer and click (2) Continue to proceed:
   
   
   
   
4. Click Continue:
   
   
   
   
5. Click Install:
   
   
6. Enter your User Name/Password and click Install Software:
   
   
7. Allow a few moments for the installation process to complete:
   
   
8. Click Close:
   
   
   
   
9. IMPORTANT: If you're running macOS 10.14 (Mojave) or higher, you will be prompted with the following dialog: 
   
   
   
   Be sure to click Request Access button and Open Full Disk Access Preferences to add a check beside TeamViewer.
   For Example, Unlock preferences by clicking the padlock and entering your credentials:
   
   
   
   Add a checkmark for TeamViewer by clicking it:
   
   
   

   If the Review System Access Dialoge does not open:

   1) Go to System Preferences, then Security & Privacy, then Privacy, then Screen Recording, Full Disk Access, and Accessibility.

   2) Only for Accessibility: Click the lock icon to make changes.

   3) If TeamViewer is already shown in the panel, then put a check next to it to enable it.

   4) If not, click the small button with the plus symbol underneath the panel. This opens a Finder window:
   
   Image Added

Related articles