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Using TeamViewer for Remote Support

For remote support with SigmaXL through TeamViewer, download the TeamViewer installation file from the link below:

https://www.teamviewer.com/en-us/download/mac-os/

1. After the download is completed, run the setup file by clicking TeamViewer.dmg:
   
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2. Select Install TeamViewer in the TeamViewer window:
   
   
   
   
3. Click (1) I accept the EULA and the DPA. to install TeamViewer and click (2) Continue to proceed:
   
   
   
   
4. Click Continue:
   
   
   
   
5. Click Install:
   
   
   
   
6. Enter your User Name/Password and click Install Software:
   
   
   
   
7. Allow a few moments for the installation process to complete:
   
   
   
   

8. Click Close:
   
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9. Click Keep:
   
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   Note
   title Allow Access to Downloads
   If you are presented with the following dialogue box, click OK to allow access to your Downloads folder: Image Added

   
   

10.  Select I want to use the free version for personal use (1) and click Continue (2):
    
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    If you do not receive the notification above, proceed to the next step.
    
    

11. Once TeamViewer is opened, send Your ID and Password to SigmaXL support:
    
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12. IMPORTANT: If you're running macOS 10.14 (Mojave) or higher, you will be prompted with the following dialog: 
    
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    Be sure to click Request Access button and Open Full Disk Access Preferences to add a check beside TeamViewer.
    For Example, Unlock preferences by clicking the padlock and entering your credentials:
    
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    Add a checkmark for TeamViewer by clicking it:
    
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    If the Review System Access Dialogue does not open:
    
    

    1) Click the Apple Menu (1) and go to System Preferences (2):
    
    
    
    2) Click Security & Privacy:
    
    
    
    3) Click the padlock icon to make changes:
    
    
    
    4) Select each in turn, to ensure TeamViewer is checked: Screen Recording, Full Disk Access, and Accessibility.
    
    

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    title Screen Recording

    
    

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    title Full Disk Access

    
    

    Expand
    title Accessibility

    
    5) If TeamViewer is not present, click the plus symbol underneath the panel:
    
    
    
    Go to the Applications folder, select (1) TeamViewer, and click (2) Open:
    
    
    
    This should list TeamViewer in the panel, and it will be enabled by defaultdefaul

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