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Using TeamViewer for Remote Support

For remote support with SigmaXL through TeamViewer, download the TeamViewer installation file from the link below:

https://www.teamviewer.com/en-us/download/mac-os/

1. After the download is completed, run the setup file by clicking TeamViewer.dmg:
   
   
   
   

2. Select Install TeamViewer in the TeamViewer window:
   
   
   
   
3. Click (1) I accept the EULA and the DPA. to install TeamViewer and click (2) Continue to proceed:
   
   
   
   
4. Click Continue:
   
   
   
   
5. Click Install:
   
   
   
   
6. Enter your User Name/Password and click Install Software:
   
   
   
   
7. Allow a few moments for the installation process to complete:
   
   
   
   

8. Click Close:
   
   
   
   

9. Click Keep:
   
   
   
   

   Note
   title Allow Access to Downloads
   If you are presented with the following dialogue box, click OK to allow access to your Downloads folder:

   
   

10.  Select I want to use the free version for personal use (1) and click Continue (2):
    
    
    
    If you do not receive the notification above, proceed to the next step.
    
    

11. Once TeamViewer is opened, send Your ID and Password to SigmaXL support:
    
    
    
    

12. IMPORTANT: If you're running macOS 10.14 (Mojave) or above, you may be prompted with the following dialog: 
    
    
    
    

    Note
    title If the Review System Access Dialogue does not open
    If the Review System Access Dialogue does not open on your Mac, click here.

    
    

    
    Be sure to click Request Access button and Open Full Disk Access Preferences to add a check beside TeamViewer.
    For Example, Unlock preferences by clicking the padlock and entering your credentials:
    
    
    
    Add a checkmark for TeamViewer by clicking it:
    
    

    Anchor
    ReviewNotOpen ReviewNotOpen

    If the Review System Access Dialogue does not open:
    
    

    1) Click the Apple Menu (1) and go to System Preferences (2):
    
    
    
    2) Click Security & Privacy:
    
    
    
    3) Click the padlock icon to make changes:
    
    
    
    4) Select each in turn, to ensure TeamViewer is checked: Screen Recording, Full Disk Access, and Accessibility. 
    
    

    Note
    If TeamViewer is not present, proceed to the next step.

    
    
    

    Expand
    title Screen Recording

    
    

    Expand
    title Full Disk Access

    
    

    Expand
    title Accessibility

    
    5) If TeamViewer is not present, click the plus symbol underneath the panel:
    
    
    
    Go to the Applications folder, select (1) TeamViewer, and click (2) Open:
    
    
    
    This should list TeamViewer in the panel, and it will be enabled by defaul

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