Please complete the following steps when attempting to remote with SigmaXL support using LogMeIn:
- Open a web browser and (1) go to www.logmein123.com, (2) enter the PIN code provided to you by SigmaXL and (3) click Start Download:
- After the download completes, open Finder, (1) select Downloads, and locate and (2) double click LMIRescue.pkg.zip to extract the contents:
- Double click Support-LogMeInRescue:
- You will be presented with the following. Click Open to continue:
When the technician is ready to begin, you will see the following message. Click OK.
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LogMeIn will need you to set Permissions to receive remote support. Click the Open Screen Recording button:
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- This will open Screen Recording in Privacy & Security settings. Click the switch next to Support-LogMeInRescue (1), enter the password for your Mac (2), and click the Modify Settings (3) button:
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Click the Open Accessibility button:
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Click the switch to allow control for Support-LogMeInRescue (1), enter your Mac's password, and click Modify Settings (3):
Image RemovedClick the Apple menu (1) > System Settings... (2):
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- Click Privacy & Security (1) > Accessibility (2):
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- Click Support-LogMeInRescue to allow it (toggle to the right):
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- Click the Back < Arrow to return to the previous page:
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- Scroll down and click Screen Recording:
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- Click Support-LogMeInRescue to allow it (toggle to the right):
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- When the technician is ready to begin, you will see the following message. Click OK.
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- The technician should now be connected. If not, they will let you know in the LogMeIn chat window.
- If no permissions have ever been granted for Rescue before, you may grant permissions by clicking the Open Screen Recording and Open Accessibility buttons in the pop-up window.
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| End-users on Catalina 10.15.2 need to also perform the following additional setting: |