Jira Service Management

{"xsrfToken":"8e0b55b3-8179-4988-bbe4-e781bfe1ce46_eaa16de71e505c5150e90709e75e91fb5935a5c5_lout","branding":{"id":"2","key":"shd","name":"SigmaXL Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SigmaXL Help Center","sharedPortalName":"Search SigmaXL Articles","userInitialAnnouncementHeader":"SigmaXL & DiscoverSim Helpdesk Articles","userInitialAnnouncementMessageWiki":"<a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Browse the SigmaXL Knowledgebase </a>\nSigmaXL for Windows <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download and Installation </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Activation and Registration </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ </a>\nSigmaXL for Mac <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download and Installation </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Activation and Registration </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ </a>\nDiscoverSim <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download and Installation </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Activation and Registration </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the SigmaXL Help Center","sharedPortalName":"Search SigmaXL Articles","announcementHeader":"SigmaXL & DiscoverSim Helpdesk Articles","announcementMessage":"[Browse the SigmaXL Knowledgebase | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627]\n\nSigmaXL for Windows\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937]\n[FAQ |https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104]\n\nSigmaXL for Mac\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160]\n\nDiscoverSim\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"shd","projectId":10004,"serviceDeskId":2,"name":"SigmaXL Help Desk","description":"Welcome! You can raise a SigmaXL Help Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"14","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[2],"key":""},{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"10","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2],"key":""},{"id":"9","name":"Sales & Licensing","descriptionHtml":"","callToAction":"Sales & Licensing","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[2],"key":""},{"id":"16","name":"SigmaXL Version 9.1 - Beta Testing","descriptionHtml":"<a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/122093653\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit a v9.1 bug </a>","callToAction":"SigmaXL Version 9.1 - Beta Testing","introHtml":"Let us know if you find a bug in the SigmaXL version 9.1 beta.","icon":10476,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[2],"key":""},{"id":"13","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[2],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://sigmaxlinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,8,10,11,13,14,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ac4748c-2bd7-35d0-a5db-858e28d763c8","appLinkName":"System Confluence","spaceKey":"SHD","spaceName":"SigmaXL Help Desk","isServer":false},"labels":[],"projectKey":"SHD","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SHD","userLanguageHeader":"Browse the SigmaXL Knowledgebase","userLanguageMessageWiki":"<a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Browse the SigmaXL Knowledgebase </a>\nSigmaXL for Windows <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download and Installation </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Activation and Registration </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ </a>\nSigmaXL for Mac <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download and Installation </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Activation and Registration </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ </a>\nDiscoverSim <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download and Installation </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Activation and Registration </a> <a href=\"https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ </a>","defaultLanguageHeader":"Browse the SigmaXL Knowledgebase","defaultLanguageMessage":"[Browse the SigmaXL Knowledgebase | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/1474627]\n\nSigmaXL for Windows\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064449]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/2064419]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22183937]\n[FAQ |https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/3670104]\n\nSigmaXL for Mac\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/11304963]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/12124323]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/26345475]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27132160]\n\nDiscoverSim\n[Download and Installation | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22315030]\n[System Requirements | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22052876]\n[Product Activation and Registration | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/22151223]\n[FAQ | https://sigmaxlinc.atlassian.net/servicedesk/customer/kb/view/27263072]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Search SigmaXL Articles","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://sigmaxlinc.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}