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Issue

SigmaXL is not working or my results appear incomplete.

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• Clear SigmaXL Saved Defaults

• Ensure the bit-version of Excel matches the installed bit-version of SigmaXL

• Ensure all applicable C++ Redistributable Libraries have been installed

• Ensure Microsoft Excel is up to date

• Ensure SigmaXL is compatible with your version of Excel

1. Clear SigmaXL Saved Defaults Defaults 

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   CSD CSD

   Many issues can be resolved by simply clearing SigmaXL’s saved defaults. To do this, click SigmaXL > Help > SigmaXL Defaults > Clear Saved Defaults:

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2. Ensure the bit-version of Excel matches the installed bit-version of SigmaXL 

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   bitversion bitversion

   
   SigmaXL must use the same bit-version as Excel. To confirm which version of Excel is installed, click here.
   
   

3. Ensure all applicable C++ Redistributable Libraries have been installed installed 

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   C++Redist C++Redist

   Visual Basic C++ redistributable libraries are available in both 32-Bit and 64-Bit versions. The version you will require is determined by your version of Microsoft Office, not your version of Windows.
   Click here to review the required C++ redistributables for SigmaXL

   
   

4. Ensure Microsoft Excel is up to date 

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   Updates Updates

   Issues can sometimes occur if MS Excel is not up to date. Confirm that the most recent updates for your version of Office have been installed: 
   Click here for instructions regarding how to obtain the latest updates.

   Note
   Excel versions 2010 and older are no longer supported by Microsoft.

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5. Ensure SigmaXL is compatible with your version of Excel Excel 

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   Compatibility Compatibility

   SigmaXL is updated regularly to ensure compatibility with the latest Microsoft Office releases.

   Older versions of SigmaXL may not be compatible with newer versions of Microsoft Office. To determine if your version of SigmaXL is compatible with your version of Excel, please contact support.

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Should the issue persist after confirming the below, please contact SigmaXL technical support for further assistance:

• Telephone (toll free): 1-888-744-6295

• Email: support@sigmaxl.com

• Live Chat: Available by clicking the icon at the top-right corner of www.sigmaxl.com

• Submit a Support Ticket: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8

Technical support hours are Monday-Friday from 8:00 am - 5:00 pm Eastern Time (Excluding CDN Holidays). 

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