After downloading the LogMeIn applet by using the PIN code, complete the following steps:
Open Finder:
Click Downloads > and double-click LMIRescue.pkg.zip:
This will extract Support-LogMeInRescue. Double-click Support-LogMeInRescue to begin setup:
Click Open:
This will open LogMeIn chat, with a message that the technician would like access to your computer. Click OK:
Click Open Accessibility:
Click the padlock to make changes to Security & Privacy:
Enter your Mac's sign-in credentials and click Unlock:
Click to add a check beside Support-LogMeInRescue:
The technician is now connected for remote support
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If using Big Sur, follow the steps included here. |
Click Downloads > and double-click LMIRescue.pkg.zip:
This will extract Support-LogMeInRescue. Double-click Support-LogMeInRescue to begin setup:
Click Open:
This will open LogMeIn chat, with a message that the technician would like access to your computer. Click OK:
Click Open Accessibility:
Click the padlock to make changes to Security & Privacy:
Enter your Mac's sign-in credentials and click Unlock:
Click to add a check beside Support-LogMeInRescue:
The technician is now connected for remote support
Please complete the following steps when attempting to remote with SigmaXL support using LogMeIn:
- Open a web browser and (1) go to www.logmein123.com, (2) enter the PIN code provided to you by SigmaXL and (3) click Start Download:
- After the download completes, open Finder, (1) select Downloads, and locate and (2) double click LMIRescue.pkg.zip to extract the contents:
- Double click Support-LogMeInRescue:
- You will be presented with the following. Click Open to continue:
- When the technician is ready to begin, you will see the following message. Click OK.
- LogMeIn will need you to set Permissions to receive remote support. Click the Open Screen Recording button:
- This will open Screen Recording in Privacy & Security settings. Click the switch next to Support-LogMeInRescue (1), enter the password for your Mac (2), and click the Modify Settings (3) button:
- Click the Open Accessibility button:
- Click the switch to allow control for Support-LogMeInRescue (1), enter your Mac's password, and click Modify Settings (3):
- The technician should now be connected. If not, they will let you know in the LogMeIn chat window.
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