After downloading the LogMeIn applet by using the PIN code, complete the following steps:
MacOS: Big Sur
If using Big Sur, follow the steps included here.
- Open Finder:
- Click Downloads > and double-click LMIRescue.pkg.zip:
- This will extract Support-LogMeInRescue. Double-click Support-LogMeInRescue to begin setup:
- Click Open:
- This will open LogMeIn chat, with a message that the technician would like access to your computer. Click OK:
- Click Open Accessibility:
- Click the padlock to make changes to Security & Privacy:
- Enter your Mac's sign-in credentials and click Unlock:
- Click to add a check beside Support-LogMeInRescue:
- The technician is now connected for remote support.