Error 28 may occur because SigmaXL's activation service is unable to bind to a physical adapter. This is typically caused by a slight incompatibility with Intel or Qualcomm network drivers. To resolve this issue, complete the steps below:
- Download the file TA-V5.zip from the link belowhere:
https://www.sigmaxl.com/new/V10/zips/ta-v5.zip - Navigate to the Downloads folder, or where TA-V5.zip was downloaded. Right-click the file (1) and select Properties (2):
- Click to check Unblock (1) and click OK (2):
- Again, right-click TA-V5.zip (1) and select Extract All... (2):
- Click to add the check beside Show extracted files when complete (1) and click Extract (2):
- Select all files in the extracted TA-V5 folder by dragging the mouse to highlight them, or hit ctrl+a on the keyboard. Copy the files as shown (or ctrl+c)
- Navigate to the SigmaXL_Support_Files folder in SigmaXL's installation folder:
- For 32-bit installations, the location is C:\Program Files (x86)\SigmaXL\V10\SigmaXL_Support_Files
- For 64-bit installations, the location is C:\Program Files\SigmaXL\V10\SigmaXL_Support_Files
- Paste the 3 TurboActivate files that were copied in step 6 here:
- Click Replace the files in the destination:
Click to add the check beside Do this for all current items (1) and click Continue (2):
Note To complete this action, administrative permission is needed and you might be asked to enter a password.
- Go back one level:
- Double-click the SXL_Stats folder in SigmaXL's installation folder and repeat steps 8 to 10 to paste the TurboActivate files here also:
- If this fails to address the issue, proceed to the instructions for how to move core files to Windows system folders here:
https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/113115172
Frequently asked questions
Need more help?
Other resources
Related articles
| Filter by label (Content by label) | ||||||||
|---|---|---|---|---|---|---|---|---|
|