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Please complete the following steps when attempting to remote with SigmaXL support using LogMeIn:

1. Open a web browser and (1) go to www.logmein123.com, (2) enter the PIN code provided to you by SigmaXL and (3) click Start Download:
   
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2. After the download completes, open Finder, (1) select Downloads, and locate and (2) double click LMIRescue.pkg.zip to extract the contents:
   
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3. Double click Support-LogMeInRescue:
   
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4. You will be presented with the following. Click Open to continue:
   
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5. Click the Apple menu (1) > System Settings... (2):
   
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6. Click Privacy & Security (1) > Accessibility (2):
   
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7. Click Support-LogMeInRescue to allow it (toggle to the right):
   
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8. Click the Back < Arrow to return to the Privacy & Security page:
   
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9. Scroll down and click Screen Recording:
   
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10. Click Support-LogMeInRescue to allow it (toggle to the right): 
    
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11. When the technician is ready to begin, you will see the following message. Click OK.
    
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12. The technician should now be connected. If not, they will let you know in the LogMeIn chat window.
    
    
13. If no permissions have ever been granted for Rescue before, you may grant permissions by clicking the Open Screen Recording and Open Accessibility buttons in the pop-up window.
    
    

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    Tip
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    End-users on Catalina 10.15.2 need to also perform the following additional setting: System Preferences > Security & Privacy > Privacy > Full Disk Access > LogMeIn-Rescue.app

    
    

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