Mac - LogMeIn Rescue Instructions
- Paul Petrin
Owned by Paul Petrin
Please complete the following steps when attempting to remote with SigmaXL support using LogMeIn:
- Open a web browser and (1) go to www.logmein123.com, (2) enter the PIN code provided to you by SigmaXL and (3) click Start Download:
- After the download completes, open Finder, (1) select Downloads, and locate and (2) double click LMIRescue.pkg.zip to extract the contents:
- Double click Support-LogMeInRescue:
- You will be presented with the following. Click Open to continue:
- Click the Apple menu (1) > System Settings... (2):
- Click Privacy & Security (1) > Accessibility (2):
- Click Support-LogMeInRescue to allow it (toggle to the right):
- Click the Back < Arrow to return to the Privacy & Security page:
- Scroll down and click Screen Recording:
- Click Support-LogMeInRescue to allow it (toggle to the right):
- When the technician is ready to begin, you will see the following message. Click OK.
| - The technician should now be connected. If not, they will let you know in the LogMeIn chat window.
- If no permissions have ever been granted for Rescue before, you may grant permissions by clicking the Open Screen Recording and Open Accessibility buttons in the pop-up window.
