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Issue

SigmaXL is not working or my results appear incomplete.

Solution

  1. Clear SigmaXL Saved Defaults 

    Many issues can be resolved by simply clearing SigmaXL’s saved defaults. To do this, click SigmaXL > Help > SigmaXL Defaults > Clear Saved Defaults:

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  2. Ensure all applicable C++ Redistributable Libraries have been installed 

    Visual Basic C++ redistributable libraries are available in both 32-Bit and 64-Bit versions. The version you will require is determined by your version of Microsoft Office, not your version of Windows.
    Click here to review the required C++ redistributables for SigmaXL


  3. Ensure Microsoft Excel is up to date 

    Issues can sometimes occur if MS Excel is not up to date. Confirm that the most recent service packs for your version of MS Office have been installed: 
    Click here for instructions regarding how to obtain the latest service packs for Excel

    Excel versions 2010 and older are no longer supported by Microsoft.

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  4. Ensure SigmaXL is compatible with your version of Excel 

    SigmaXL is updated regularly to ensure compatibility with the latest Microsoft Office releases and Service Packs.

    Older versions of SigmaXL may not be compatible with newer versions of Microsoft Office. To determine if your version of SigmaXL is compatible with your version of Excel, please contact support.

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Unsupported versions of SigmaXL

SigmaXL will provide best effort support for unsupported versions of SigmaXL, however priority will always go to users with a valid maintenance plan.

Note: If you are using a older version of SigmaXL and are experiencing issues, many issues are resolved by upgrading.


Should the issue persist after confirming the below, please contact SigmaXL technical support for further assistance:

Technical support hours are Monday-Friday from 8:00 am - 5:00 pm Eastern Time (Excluding CDN Holidays). 

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