Issue
SigmaXL is not working or my results appear incomplete.
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64-bit: C: \ Program Files \ SigmaXL
32-bit: C: \ Program Files (x86) \ SigmaXL
If SigmaXL is installed in the wrong folder for your bit-version of Excel, completely uninstall, then reinstall SigmaXL.
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Open Excel and click File:
Click Account:
Click the Update Options button:
Select Update Now:
If updates for Office are available, you will be presented with the following. Please allow some time for the updates to complete:
When the updates are finished installing, the Microsoft update window will disappear and Excel can be opened.
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Excel versions 2010 2013 and older are no longer supported by Microsoft or SigmaXL. |
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Should the issue persist after confirming the below, please contact SigmaXL technical support for further assistance:
Telephone (toll free): 1-888-744-6295
Email: support@sigmaxl.com
Live Chat: Available by clicking the icon at the top-right corner of www.sigmaxl.com
Submit a Support Ticket: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8
Technical support hours are Monday-Friday from 8:00 am - 5:00 pm Eastern Time (Excluding CDN Holidays).
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