Issue
SigmaXL is not working or my results appear incomplete.
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64-bit: C: \ Program Files \ SigmaXL
32-bit: C: \ Program Files (x86) \ SigmaXL
If SigmaXL is installed in the wrong folder for your bit-version of Excel, completely uninstall, then reinstall SigmaXL.
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Visual Basic C++ redistributable libraries are available in both 32-Bit and 64-Bit versions. The versions version you will require is determined by your bit version of Microsoft Office, not your bit version of Windows. Download and install the correct redistributable for your bit-version of Excel.
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Note |
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Excel versions 2013 and older are no longer supported by Microsoft or SigmaXL. |
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Should the issue persist after confirming the below, please contact SigmaXL technical support for further assistance:
Telephone (toll free): 1-888-744-6295
Email: support@sigmaxl.com
Live Chat: Available by clicking the icon at the top-right corner of www.sigmaxl.com
Submit a Support Ticket: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8
Technical support hours are Monday-Friday from 8:00 am - 5:00 pm Eastern Time (Excluding CDN Holidays).
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