...
Issue
SigmaXL is not working or my results appear incomplete.
...
Solution
...
...
Panel | ||
---|---|---|
| ||
This troubleshooter is for SigmaXL for Windows. Click here for the SigmaXL troubleshooter for Mac. |
...
Ensure the bit-version of Excel matches the installed bit-version of SigmaXL
Ensure all applicable C++ Redistributable Libraries have been installed
Anchor | ||||
---|---|---|---|---|
|
Step 1. Clear SigmaXL Saved
...
Defaults
Many issues can be resolved by simply clearing SigmaXL’s saved defaults. To do this, click SigmaXL > Help > SigmaXL Defaults > Clear Saved Defaults:
...
...
Anchor |
---|
...
|
...
|
Step 2. Ensure
...
Issues can sometimes occur if MS Excel is not up to date.
Confirm that the most recent service packs for your version of MS Office have been installed:
Click here for instructions regarding how to obtain the latest service packs for Excel
Note |
---|
Excel versions 2007 and older are no longer supported by Microsoft. |
...
the bit-version of Excel matches the installed bit-version of SigmaXL
SigmaXL must use the same bit-version as Excel.
To confirm which version of Excel is installed, click Excel’s File menu, then click (1) Account > (2) About Excel. The bit-version of Excel will be listed at the end of the first line as shown below:
In the screenshot above, the bit-version of Excel is 64-bit.
To check the bit version of SigmaXL, open a file explorer window and navigate to the associated location for your bit-version of Excel:
64-bit: C: \ Program Files \ SigmaXL
32-bit: C: \ Program Files (x86) \ SigmaXL
If SigmaXL is installed in the wrong folder for your bit-version of Excel, completely uninstall, then reinstall SigmaXL.
...
Anchor | ||||
---|---|---|---|---|
|
Step 3. Ensure all applicable C++ Redistributable Libraries have been installed
Visual Basic C++ redistributable libraries are available in both 32-Bit and 64-Bit versions. The version you require is determined by your bit version of Microsoft Office, not your bit version of Windows. Download and install the correct redistributable for your bit-version of Excel.
Redistributable for 32-bit installations of MS Office |
---|
Redistributable for 64-bit installations of MS Office |
---|
...
Anchor | ||||
---|---|---|---|---|
|
Step 4. Ensure SigmaXL is compatible with your version of Excel
SigmaXL is updated regularly to ensure compatibility with the
...
latest Microsoft Office releases
...
.
Older versions of SigmaXL may not be compatible with newer versions of Microsoft Office.
...
...
title | 4. Ensure All Applicable C++ Redistributable Libraries Have Been Installed |
---|
The C++ redistributable libraries are available in both 32-Bit and 64-Bit versions.
The version you will require is determined by your version of Microsoft Office, not your version of Windows.
...
To determine if your version of SigmaXL is compatible with your version of Excel, please send your SigmaXL serial number (license key) to Support@SigmaXL.com to verify your version number.
Warning |
---|
Unsupported versions of SigmaXLNote: If you are using an older version of SigmaXL and are experiencing issues, many issues are resolved by upgrading. |
...
Anchor | ||||
---|---|---|---|---|
|
Step 5. Ensure Microsoft Excel is up to date
Issues can sometimes occur if MS Excel is not up to date. Confirm that the most recent updates for your version of Office have been installed.
Open Excel and click File:
Click Account:
Click the Update Options button:
Select Update Now:
If updates for Office are available, you will be presented with the following. Please allow some time for the updates to complete:
When the updates are finished installing, the Microsoft update window will disappear and Excel can be opened.
Note |
---|
Excel versions 2013 and older are no longer supported by Microsoft or SigmaXL. |
...
Should the issue persist after confirming the above, please contact SigmaXL technical support for further assistance:
Telephone (toll free): 1-888-744-6295
Email: support@sigmaxl.com
Live Chat: Available by clicking the icon at the top-right corner of www.sigmaxl.com
Submit a Support Ticket: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8
Technical support hours are Monday-Friday from 8:00 am - 5:00 pm Eastern Time (Excluding CDN Holidays).
...