Issue
SigmaXL is not working or my results appear incomplete.
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64-bit: C: \ Program Files \ SigmaXL
32-bit: C: \ Program Files (x86) \ SigmaXL
If SigmaXL is installed in the wrong folder for your bit-version of Excel, completely uninstall, then reinstall SigmaXL.
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Visual Basic C++ redistributable libraries are available in both 32-Bit and 64-Bit versions. The versions version you will require is determined by your bit version of Microsoft Office, not your bit version of Windows. Download and install using the links below:
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the correct redistributable for your bit-version of Excel.
Redistributable for 32-bit installations of MS Office |
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Redistributables Redistributable for 64-bit installations of MS Office |
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Step 4. Ensure SigmaXL is compatible with your version of Excel
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| Note |
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Excel versions 2013 and older are no longer supported by Microsoft or SigmaXL. |
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Should the issue persist after confirming the belowabove, please contact SigmaXL technical support for further assistance:
Telephone (toll free): 1-888-744-6295
Email: support@sigmaxl.com
Live Chat: Available by clicking the icon at the top-right corner of www.sigmaxl.com
Submit a Support Ticket: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/group/2/create/8
Technical support hours are Monday-Friday from 8:00 am - 5:00 pm Eastern Time (Excluding CDN Holidays).
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