Troubleshooter - SigmaXL for Windows

Issue

SigmaXL is not working or my results appear incomplete.

Solution

1. Clear SigmaXL Saved Defaults

Many issues can be resolved by simply clearing SigmaXL’s saved defaults.

To do this, click SigmaXL > Help > SigmaXL Defaults > Clear Saved Defaults:

2. Ensure Microsoft Excel is up to date

Issues can sometimes occur if MS Excel is not up to date.

Confirm that the most recent service packs for your version of MS Office have been installed:

Click here for instructions regarding how to obtain the latest service packs for Excel

Excel versions 2007 and older are no longer supported by Microsoft.

3. Ensure SigmaXL is compatible with your version of Excel

SigmaXL is updated regularly to ensure compatibility with the latest Microsoft Office releases and Service Packs.

Older versions of SigmaXL may not be compatible with newer versions of Microsoft Office. Use our compatibility checker below to ensure your versions of SigmaXL and Microsoft Office are compatible with each other:

SigmaXL Compatibility Checker

4. Ensure all applicable C++ Redistributable Libraries have been installed

Visual Basic C++ redistributable libraries are available in both 32-Bit and 64-Bit versions.

The version you will require is determined by your version of Microsoft Office, not your version of Windows.

Click here to review the required C++ redistributables for SigmaXL

Should the issue persist after confirming the above:

Please contact a SigmaXL technical support agent for further assistance. Support is available via telephone, email, and live chat. Email support can be contacted using support@sigmaxl.com. Our toll-free telephone support is available at 1-888-744-6295. Live Help chat is available by clicking the icon at the top-right corner of our website. Our technical support hours are Monday-Friday from 8:30 am - 5:00 pm Eastern Time (Excluding CDN Holidays).