MacOS - Remote Instructions for TeamViewer

Using TeamViewer for Remote Support

For remote support with SigmaXL through TeamViewer, download the TeamViewer installation file from the link below:

After the download is completed, run the setup file by clicking TeamViewer.dmg:
Select Install TeamViewer in the TeamViewer window:
Click (1) I accept the EULA and the DPA. to install TeamViewer and click (2) Continue to proceed:
Click Continue:
Click Install:
Enter your User Name/Password and click Install Software:
Allow a few moments for the installation process to complete:
Click Close:
Once TeamViewer is opened, send Your ID and Password to SigmaXL support:
IMPORTANT: If you're running macOS 10.14 (Mojave) or higher, you will be prompted with the following dialog:

Be sure to click Request Access button and Open Full Disk Access Preferences to add a check beside TeamViewer.
For Example, Unlock preferences by clicking the padlock and entering your credentials:

Add a checkmark for TeamViewer by clicking it:

If the Review System Access Dialogue does not open:

1) Click the Apple Menu (1) and go to System Preferences (2):

2) Click Security & Privacy:

3) Click the padlock icon to make changes:

4) Select each in turn, to ensure TeamViewer is checked: Screen Recording, Full Disk Access, and Accessibility.

Screen Recording
Full Disk Access
Accessibility

5) If TeamViewer is not present, click the plus symbol underneath the panel:

Go to the Applications folder, select (1) TeamViewer, and click (2) Open:

This should list TeamViewer in the panel, and it will be enabled by default