Trainer - General Installation & Activation Troubleshooting

Installation & Activation Troubleshooter for Trainers

This is a quick guide for common issues users may face when first using SigmaXL:

If the installation appears to complete, but SigmaXL is not installed, this is usually caused by the user not having permission to install software. They will need to contact their system administrator.

If students will not be receiving a license and instead will be using the trial version, activation is not required. It is important to note that trials cannot be extended and will last for 30 days.
Ensure the student does not begin the trial prematurely and risk a trial expiration in the middle of the course.
If you have supplied the user with a license when they registered for the course, and they have issues during the activation process, refer to the article below:
https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/43089923

Run-time error '53' occurs when Excel is unable to locate files to run SigmaXL, even though they have clearly been installed. Resolve this issue by referring to the following article:
https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/28049418
If the user is behind a corporate firewall, the activation window may appear to be unresponsive. A manual activation can be performed:
https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/197591041

If graphical results are blank, or there are issues with SigmaXL graphical tools, have the student complete the steps in the article below:
https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/33718278
If statistical, or numerical results are blank, the user should complete either the Mac or PC troubleshooter, depending on the system:

PC: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/3473520
Mac: https://sigmaxlinc.atlassian.net/servicedesk/customer/portal/2/article/53477704